I (client) agree to pay Kwiktech to repair, analyze and troubleshoot my computer.
You must have an active account on Kwiktech to order our services. Accounts will be created automatically through the order process.
To get started simply select your required service and follow the simple process to place your order.
Although Kwiktech will endeavor to conduct all activities in a timely manner, I understand that troubleshooting issues may be a time-consuming process. If Kwiktech is requested to conduct further research on a specific issue, Client will not be billed for research time off-site. Kwiktech reserves the right to recommend another IT company if the troubleshooting requires the assistance of another IT company to assist. The client will contract with the other IT company separately.
Kwiktech will install any free programs that you grant permission/ask us to install while we always try to do our best with the installations, some free programs do not work on all computer systems. If we install a free program for you and you have problems with it, we will uninstall it, but will not give continued free support on the product. Regular bill rates apply.
I also certify that I will indemnify and hold harmless Kwiktech for any and all data or software that may be lost or erased, as well as for any consequence of the erasure or loss of that data or software. Although Kwiktech will take every precaution to preserve all data and software on the computer, I acknowledge that occasionally data loss will occur and/or software operation may be compromised. If I require training in backup methods and procedures, Kwiktech will provide that training to me at an additional rate of $49.95/hr billed in 15Min increments. I further agree to indemnify and hold harmless Kwiktech for any and all hardware or software malfunctions or accidents that may occur before, during or after work is performed on Client’s computer, and for any results thereof.
Virus Removals: I also certify that I will indemnify and hold harmless and will pay for added support to Kwiktech for any software repairs necessary after a virus has been detected and removed off a computer. Viruses in a computer can cause many problems, we cannot control what or how the virus affected the computer before our removal.
We have a 30-day guarantee on our virus/malware removals. If within 30 days you suspect you have an instance returning, please call us immediately. If after 30 days and you have a returned infection, we will discuss what AV products you purchased and decide on the best level of support. There is no guarantee or warranty that a virus will never get through any product either purchase by Kwiktech or any other brand you buy online or off the shelf.
Confidentiality Agreement: Any private information stored on your computer or viewed by our computer repair technicians during a support call will be held confidential unless required by law. Due to the requirements of the repair, if approved by you, the client…we will backup your data to ensure its integrity. This is done to ensure that a customer has all the files they need when a computer is returned after a restore. During a support call, the data is always backed up to the client’s computer or external hard drive. We do not backup the data on Kwiktech servers. If requested, we will destroy any copies of your data immediately after the repair is complete. If requested, we will hold your data for 30 days. Any private or personal information provided to Kwiktech will be kept confidential.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.