Frequently Asked Questions

Here we hope we have listed some of the main questions you may have, and of course, their answers. All the questions are listed first. To see the answer to individual questions simply click on the question.

If you don’t find an answer to your particular question here, feel free to e-mail us.

Kwiktech specializes in providing computer services and products to small businesses and home users.

We have a unique company structure aimed at giving our customers the best and most flexible service offering available in the industry.

Our services range from one-off support and repairs to specialist IT solutions and on-going service contracts.

We recognize that you want your technology to “just work”, enabling you or your business to benefit from its use rather than worrying about the technical detail. Our entire service is based on this premise. We will take total responsibility for the smooth running of your computer(s), so you don’t have to.

Kwiktech offers a comprehensive range of services for small businesses and home
users. In brief these services include:

Troubleshooting & Repairs
Software Installation & Set-up
New PC Setup
Preventative Maintenance
Internet & Virus protection
Data Backup & Recovery
Hardware Recommendation
Website design
And so much more

Yes. We pride ourselves in offering the best computer products and services to ALL home computer users. Whether you’re a home working professional or you use your PC for pleasure and internet banking/shopping, we will be happy to assist you.

Yes. We provide a range of products and services specifically for small businesses. These include one-off emergency support, and computer system checks.

Also, unlike most computer service companies, Kwiktech does not service the whole business market; we only work with small companies (typically less than 50 users), which means that you will never get that feeling that you are getting second class treatment while bigger customers are serviced. You will always get the personal and flexible service you need and desire.

We know how small businesses work and we know what matters to them… fast efficient service and value for money. Consequently, our entire offering is built around these requirements.

You have nothing to lose by giving us a call at (604) 670-3453 to see how we can help you get the most from your computer systems. For more information on how we can help and support small businesses, see our products and services for more details.

Yes. We offer a range of services designed to accommodate the needs of everyone from the single PC casual home user to the small business running a server and number of networked PCs. They all provide access to a phone help line, instant response, a number of inclusive on-site visits (depending on the level you choose) and none of them tie you in for a set period.

For more information see our products and services for more details.

Obviously, if we could accurately tell you this here then our job would be a lot easier. Although we can’t tell you what’s wrong we can suggest a few obvious things before you contact us. However, please be warned that if you don’t know what you’re doing then some of these could cause more damage so be very careful or just call us anyway (better to be safe than sorry!):

a) The PC is entirely dead – check that there is power to it. Plug another appliance into the same power socket and see if it works. If you are running your laptop from a battery then plug it into a mains socket to see if the battery has simply “run out of juice”. Check the fuse in the plug or use another power cable to make sure it’s not that causing the problem. If you’re using an extension lead then eliminate this as the problem by using another lead or by plugging your computer directly into the mains socket. If all of this doesn’t reveal an obvious problem then you probably need our help.

b) The keyboard is dead – reboot the PC to make sure a particular program hasn’t stopped and made the keyboard appear to be dead. Borrow another keyboard from a friend or neighbour to see if this makes a difference. If this doesn’t reveal an obvious problem then you probably need our help.

c) The screen is dead – Check the power lead and mains socket that the monitor is plugged into as in point a) above. Borrow another monitor from a friend or neighbour to see if that works. You can do this even for a laptop either as a temporary measure or to check whether it’s the screen or the hardware that the screen connects to inside the laptop. If this doesn’t help or reveal an obvious problem then you probably need our help.

d) Your internet connection keeps dropping or running slowly – this is usually either down to a modem problem or more likely, temporary problems with your Internet Service Provider. Before wasting money on getting the expert support it is worth waiting for a few hours (or, if you can afford to, a whole day) and trying again to see if the problem has “gone away”. If it hasn’t then contact your ISP to be sure they don’t have a problem. If all this doesn’t help then give us a call.

e) Your PC is “doing strange things” such as rebooting, running very slowly, popping up windows or programs that you have not requested – In this case your PC is probably infected with a computer virus and you probably need our help to remove it and secure your PC in the future.

If the above tips have not revealed a more obvious source of your computer problem then call us now at (604) 670-3453.

This depends on a number of factors such as, whether the visit is to assess a specific requirement, or if it is for a one-off support call.

Our fee is $49.95 per hour, anything over 60 minutes is subject to our regular fee billed in 15 minute increments to no more than four hours. We also have a No Fix No Fee! Guarantee.

We have a one-time fee of ($14.95 non-refundable) but the total cost will depend on the type of visit and time required.

You will need to go through the order process and pick from our available date and times.

Yes. Just follow the order process and book yourself in from our available dates and times.

Provided your PC meets a certain basic minimum standard then we will be happy to support it. Generally, if a computer isn’t to our minimum standard then it should be replaced as replacement parts will be hard to find and the software that runs on it will no longer be supported by the manufacturer. If this is the case then we can provide you with advice on the perfect new system to meet your requirements. We will never try to sell you something you don’t need!

Yes. Not only will we upgrade your computer but, if you like, we will assess your current computer’s specification against your needs, recommend the perfect upgrade.

Our methods of payment are Credit Card, Visa debit, PayPal, or Interac. all are secure options.

We can provide our support service wherever you are in the world so your location isn’t important. For on-site support, we operate at various locations throughout Kelowna and surrounding area. To find out if we operate in your local area just give us a call at (604) 670-3453 or Email us.